You can return most products for any reason for free (UK only). We only accept returns of personalised products if we made a mistake - such as shipping you the wrong product.
Seasonal extended returns period available for any purchases (excluding personalised/bespoke items) made from 10thNovember2025 – Returns can be raised (unused with packaging/tags) until 4th of January 2026
For every £1 you spend, you get 3 Gilbert points that you can build and redeem for money-off vouchers.
All you have to do to start earning loyalty points is create an account with us. You can do this easily when you're checking out - just choose "save my details for later".