Delivery & Returns

RETURNING SOMETHING YOU BOUGHT ON OUR OLD WEBSITE

This website was launched on 4th December 2019. Do you want to return something from our old website? Please email returns@grays-int.co.uk with details of what you want to return and quote your order number and the first line of your address.

 

Extended Festive Returns Policy - Gift With Confidence
All goods purchased from now until 19th December 2019, qualify for an extended 60 day returns period (normal terms apply where Goods must be returned with packaging and tags in new/as received condition to qualify)
Christmas Closure
Our offices and despatch centres are closed for the holiday season, from 20th December 2019 and we return on the 2nd January 2020. In order to ensure you receive your order(s) in time for Christmas, please ensure they are placed by Wednesday 18th December.

UK CUSTOMERS

Delivery

Gilbert gives you FREE shipping on every UK order over £10. For orders below £10, a delivery charge of £3.95 will apply.  

The countdown on the product pages tells you when the next dispatch day will be. We usually dispatch via tracked UPS or DPD and typically your order will be delivered 2 working days after the dispatch day. Please note that deliveries to the Islands and Highlands will take a little longer.

Returns

UK customers get FREE returns. Simply go to our self-service returns centre to create a return and print a pre-paid UPS shipping label. Then just take your return package to any UPS drop off point.

If packages are received damaged we advise carefully examining your goods straight away and documenting any damage with images if possible (package and item/s). Any damage claim must be reported to us by the end of the working day following delivery. Damaged items should remain unused while your query is assessed.

START A RETURN NOW

FIND YOUR NEAREST UPS DROP OFF POINT

 

CUSTOMERS FROM EU COUNTRIES

Deliveries

Gilbert offers FREE shipping on every order over £100 to an EU country. For orders under £100, we charge a fixed rate of £10.00 for shipping.

Typically your products will arrive three working days after despatch. Customers in countries further from the UK should allow longer.

Returns

We refund customers from EU countries up to the original value of their order. Simply go to our self-service returns centre to start a return. 

START A RETURN

  

CUSTOMERS FROM USA

Deliveries

Gilbert offers FREE shipping on every order over £200. Shipping for orders under £200 costs just £10.

Shipping times will depend on local couriers and customs.

Customers must provide a USA telephone contact number. 

Returns

Customers from the USA must pay the cost of any returns shipping.

You can go to our self-service returns centre to start a return. 

START A RETURN

 

REST OF THE WORLD* 

At this time we do not ship directly to any other countries. This is subject to change at any time.

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