Help & Support
Frequently asked questions
How do I contact you?
Contact our customer service team at any time at
We are open Monday to Friday, 9am to 5pm (excluding bank holidays)
You can also write to us at:
Gilbert Netball
Station Road,
Robertsbridge,
East Sussex,
TN32 5DH
How much does delivery cost?
UK delivery is FREE over £10 or £3.95 under £10.
For information on international delivery please see this page and scroll to your location
How long does delivery take within the UK?
Orders placed by 11am are shipped same day. Delivery is within 2 working days.
Where is my order?
You'll receive a tracking number after your order is dispatched.
Note that this can take up to 24 hours to be added after your item has shipped.
A small percentage of tracking numbers sometimes take longer than 24 hours to start working. If your tracking number still shows no information 48 hours after you received it please contact us.
How long do I have to return an unwanted item?
An item must be returned to us within 30 days to qualify for a refund.
NB - must be as new and in packaging.
How do I return something?
Please see this page for information on returns
