Returns & Repairs Procedure

This policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy, the terms and conditions shall prevail.

Unwanted Returns

If you wish to return unwanted goods to us for a credit or exchange then the following conditions will apply:

  • Goods must be returned within 7 working days of receipt of the goods.
  • All items should be returned in their original packaging and a saleable condition to obtain a full refund. We reserve the right to charge for repackaging where applicable.
  • Carriage charges for unwanted returns will be at your expense.
  • Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
  • Your return should be accompanied by a proof of purchase, your name, address and phone number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.

Shortages

Should any consignment be sent to you incomplete please contact our customer service department within 7 working days who will be pleased to investigate this for you and to arrange for the completion of your order. Please be aware that back-ordered items that are "to follow" do not constitute shortages.

Damaged On Receipt

Should you receive any parcel from us that contains damaged goods this should be notified to customer services within the 7 working day period. We will then arrange for collection and replacement as soon as possible.

If any damaged items have been used they will be deemed acceptable by you and will not be considered for replacement or credit.

For the avoidance of doubt, nothing in this policy shall affect or modify your STATUTORY RIGHTS. Your right of cancellation will be in accordance with our published terms and conditions.

Faulty Returns

We can only appraise a warranty claim for repair, replacement or credit after first hand examination of the item(s) concerned.

Please package the item securely

Click here for our returns form to be printed out, completed and included in the package.

If for any reason you are unable to print the form off, please send a covering letter ensuring all information fields in the form are covered.

Please return the package to:

IFNA Web Sales Returns
C/O Grays International
Station Road
Robertsbridge
East Sussex
TN32 5DH

If you have any questions regarding the Returns Procedure please do not hesitate to contact our customer services team.